To improve accessibility for all Ontarians, a business with at least one employee must comply with the first accessibility standards for customer service by January 1, 2012. The remaining standards will be implemented in stages over the next few years.
The Act aims to make Ontario barrier-free by developing accessibility standards in five areas:
The ETFO provincial office is committed to excellence in serving people with disabilities when visiting the provincial office or communicating with our staff.
You can visit the
Ministry of Community and Social Services website for further information about the Act.
ETFO has developed a policy about providing goods and services to people with disabilities: PDF |Word.
In accordance with the Act, ETFO provincial staff received customer service accessibility training during the fall of 2014 that included:
In accordance with Regulation 19/11—Integrated Accessibility Standards—ETFO has compiled an accessibility plan and policies:
PDF |Word. The plan outlines the policies and actions that ETFO will put in place to improve opportunities for people with disabilities.